HealthEfficient is a growing, mission-driven, not-for-profit organization that supports more than 35 member Community Health Centers (CHCs) and other clients across the East Coast and beyond. Our mission focuses on improving clinical and operational quality through the use of Health Information Technology, to our clients who provide excellent health care to some of the most vulnerable populations in the country. Since 2007, we have supported CHCs in caring for more than 1.2 million patients more effectively.

We partner with our member health centers in increasing their effectiveness in Health Information Technology (HIT), clinical quality improvement, practice management, and maximizing their revenue cycles. HealthEfficient maintains a substantial information technology infrastructure, including robust data analytics and reporting platforms, and a cloud-based virtual datacenter that hosts the mission-critical applications of its member organizations. For additional information, please visit https://healthefficient.org.

HealthEfficient is seeking a Clinical Quality Improvement Manager for to support our member community health centers. This position will be responsible for coordinating key Clinical Quality Improvements (CQI) projects in partnership with the health centers and other partners. The Clinical Quality Manager excels in training and developing the capabilities of members of the health centers, and has strong meeting and practice facilitation skills. This position will work closely with HealthEfficient’s Director of Clinical Programs, other staff, and our clinical advisory committee to implement the vision and direction of our quality improvement programs.

HealthEfficient operates as a virtual office with staff members working from home and living throughout our constituent states. This position requires on average travel 20-30% of the time, often with an overnight stay. The Clinical Quality Manager will report to the Director of Clinical Programs at HealthEfficient.

Responsibilities

• Manage the planning, recruitment, coordination, facilitation and evaluation of CQI initiatives
• Planning and delivering face‐to‐face and remote training/practice facilitation sessions.
• Use health information technology (HIT) to drive CQI activities with member health centers.
• Train health center staff on the optimal use of their Electronic Health Record and analytics systems, most especially eClinicalWorks and other common primary care EHRs.

• Conducting assessments of health center’s CQI programs, activities, and plans
• Coordinating collection, analysis, and documentation, and evaluation of project deliverables
• Partner with HealthEfficient team members to provide health centers with reliable Quality Improvement data, reports, and dashboards
• Assist health centers in identifying and improving population health and conducting patient panel management activities
• Assist health centers in planning and implementing risk stratification, care coordination, quality of care and and improving health outcomes
• Use standardized tools to provide health center support for CQI program development and implementation
• Support HealthEfficient’s Director of Clinical Programs and clinical committees’ chairpersons to organize and facilitate HealthEfficient’s monthly meetings with external stakeholders focused on peer learning and sharing of data and best practices.
• Provide technical assistance to health centers around best practice workflows aimed at improving data quality and health outcomes.
• Coordinate and conduct trainings and webinars for key topics that support quality improvement
• Plan and coordinate training and webinars by HealthEfficient staff and other qualified experts
• Contribute to the development of expert knowledge on quality improvement frameworks (e.g., Care Models, IHI’s Model for Improvement, and strategies on leading change) and share this expertise with our members and clients
• Design and distribute training materials to support health centers on these topics.
• Prioritize, anticipate and assess CQI needs of health centers by identifying educational opportunities for improvement
• Proactively identify funding opportunities and contribute to proposal development and contribute to writing status reports and other documentation for project funders
• Work intensively with health center teams participating in assigned CQI projects to refine delivery system and identify best practice concepts
• Aggregate and analyze project level qualitative and quantitative data for reporting purposes to participating health centers, funders and HealthEfficient staff
• Work with HealthEfficient’s senior staff and informatics resource personnel to develop and report on project metrics and additional performance measures.

Requirements

• A Bachelor’s Degree; a Master’s degree (MPH, MPA, MS) strongly preferred
• Experience with at least two of these subject areas: PCMH, Meaningful Use, Quality Improvement in a primary care setting, or eClinicalWorks.
• Experience as an RN or relevant clinical profession is strongly favored
• Minimally 3-5 years experience of relevant project design, management, and evaluation
• Prior experience working in or with Federally Qualified Health Centers (FQHC)
• Knowledge of principles related to Patient Centered Medical Home (PCMH), Meaningful Use/Promoting Interoperability, and Clinical Quality Improvement, and Practice Transformation (e.g., care models, care management, care teams)
• Electronic health record (EHR) experience
• Highly effective in working physicians, clinical staff, and external organizations
• Outstanding communication and presentation skills, training/meeting facilitation skills are required.
• Excellent relationship building and interpersonal skills
• Excellent writing, research, analytical and time management skills
• Outstanding project management, prioritization and time management skills
• Strong proficiency with MS Word, Excel, PowerPoint, and Outlook.
• Experience with data analytics and related software, such as Tableau, Spotfire, SAS, Microsoft BI, etc., is preferred
• Strong active listening skills
• Ability to organize and coordinate various activities involved in a research, “learning collaboration”, or demonstration project with multiple stakeholders.
• High degree of independence, flexibility, initiative and commitment
• Ability to work effectively with diverse population both internally and externally
• Experience as a trainer or consultant is preferred
• Effective and enthusiastic about working with diverse client groups with different capabilities.

There are many fantastic benefits to a career at HealthEfficient. In addition to working to effect positive change in the health and lives of over a million patients, HealthEfficient offers its employees a stimulating, diverse and team-based virtual work environment, with staff members living throughout New York, New Jersey, and Virginia, working from home. This position requires travel between 20% and 30% on average, mostly along the East Coast and for common industry conference destinations, often overnight.

We offer a competitive salary with comprehensive benefits. At HealthEfficient, we enjoy working in a team-based environment and value the benefits of a diversified workplace that values the many communities of our member organizations. People of color, women, and veterans are encouraged to apply.

If you want to make a difference in the lives of over a million patients, and if the position speaks to your capabilities, experience and commitment to improve the health of our communities, please submit your resume and cover letter with salary requirements to jobs@kkandp.com with “Clinical Quality Improvement Manager” in the subject line.

A background check is part of the recruiting process for final candidates.

Qualified candidates will be contacted by phone and/or email.

HealthEfficient is an Equal Opportunity Employer.